Complaints Process.

If you are not satisfied with the service provided to you and you wish to make a compliant, please send a written communication to the Head of Operations using the contact details supplied above. Please remember to include:

• Your Investment details (i.e. Investment Number)
• Full name and identity number/entity number
• The details of the complaint
• Any documentary proof, where applicable

Hollard Investments will acknowledge the complaint in writing and will inform you of the contact details of the person who will be assigned to resolving your complaint.

If you are not satisfied with the response from Hollard Investments, or if you compliant relates to the advice provided to you by a Financial Advisor in respect of your investment, you can write to the Ombudsman.

The Ombud for Financial Services Providers.

(For complaints relating to the Administrator/ your Financial Advisor)

• Physical address:

Sussex Office Park

Ground Floor, Block B

473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave

Lynnwood

0081

• Postal address:

PO Box 74571

Lynnwood Ridge

0040

• Telephone: +27 12 470 9080
• Facsimile: +27 12 348 3447
• Email: info@faisombud.co.za
• Website: www.faisombud.co.za

The Long-term Insurance Ombudsman.

(For complaints relating to the Hollard Living Annuity, Hollard Guaranteed Endowment and Hollard Linked Endowment)

• Postal address:

Private Bag 45

Claremont

7735

• Tel:  (021) 657 5000
• Sharecall: 0860 103 236
• Fax: (021) 674 0951

The Pension Funds Adjudicator.

(For complaints relating to the Hollard Preservation Plans and Hollard Retirement Annuity Plan)

• Postal address:

PO Box 580

Menlyn

0063

• Tel: (012) 346 1738
• Fax: (0866) 693 7472
• Email: enquiries@pfa.org.za