If you are not satisfied with the service provided to you and you wish to make a compliant, please send a written communication to the Head of Operations using the contact details supplied above. Please remember to include:
Hollard Investments will acknowledge the complaint in writing and will inform you of the contact details of the person who will be assigned to resolving your complaint.
If you are not satisfied with the response from Hollard Investments, or if you compliant relates to the advice provided to you by a Financial Advisor in respect of your investment, you can write to the Ombudsman.
(For complaints relating to the Administrator/ your Financial Advisor)
Sussex Office Park
Ground Floor, Block B
473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave
PO Box 74571
(For complaints relating to the Hollard Living Annuity, Hollard Guaranteed Endowment and Hollard Linked Endowment)
Private Bag 45
(For complaints relating to the Hollard Preservation Plans and Hollard Retirement Annuity Plan)
PO Box 580