Hollard Complaints Process
Let us know how we can work with you better to achieve your financial goals
Not satisfied? Let us know
We hope to ensure your financial success and satisfaction through all interactions with Hollard. Should you not be satisfied with the service provided to you by Hollard, it is well within your rights to make a complaint.
Please send a written communication to the Head of Operations using the contact details supplied here and we will be sure to address your issues.
To make it easier for us to rectify any problems quickly and effectively, please remember to include:
- Your investment details (i.e. investment number).
- Full name and identity number/entity number.
- The details of the complaint.
- Any documentary proof, where applicable.
The Ombud for Financial Services Providers
For complaints relating to the administrator/ your financial advisor:
Physical address
Sussex Office Park, Ground Floor, Block B, 473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave, Lynnwood, 0081
Postal address
PO Box 74571, Lynnwood Ridge, 0040
Contact details
- Telephone: +27 12 470 9080
- Facsimile: +27 12 348 3447
- Email: info@faisombud.co.za
- Website: www.faisombud.co.za
National Financial Ombud Scheme South Africa NPC (the NFO)
For complaints relating to the Hollard Living Annuity, Hollard Guaranteed Endowment and Hollard Linked Endowment:
Head office, postal address and JHB physical address
110 Oxford Road, Houghton Estate, Illovo, Johannesburg, 2198
Cape Town physical address
6th Floor Claremont Central Building, 6 Vineyard Road, Claremont, 7708
Contact details
- Telephone: 0860 800 900
- Email: info@nfosa.co.za
- Website: www.nfosa.co.za
The Pension Funds Adjudicator
For complaints relating to the Hollard Preservation Plans and Hollard Retirement Annuity Plan:
Postal address
PO Box 580, Menlyn, 0063
Contact details
- Telephone: (012) 346 1738
- Facsimile: (0866) 693 7472
- Email: enquiries@pfa.org.za
What happens next?
The team at Hollard Investments will acknowledge your complaint in writing and we will send the contact details of the person who will be assigned to finding a resolution for your complaint.
If you are not satisfied with the response from Hollard Investments, or if your complaint relates to advice provided to you by a financial advisor in respect of your investment, you can write to the Ombudsman.