Hollard Complaints Process

Let us know how we can work with you better to achieve your financial goals

We hope to ensure your financial success and satisfaction through all interactions with Hollard.

Should you not be satisfied with the service provided to you by Hollard, it is well within your rights to make a complaint.

Please send a written communication to the Head of Operations using the contact details supplied here and we will be sure to address your issues.  

To make it easier for us to rectify any problems quickly and effectively, please remember to include: 

  • Your investment details (i.e. Investment Number) 
  • Full name and identity number/entity number 
  • The details of the complaint 
  • Any documentary proof, where applicable 

What happens next? The team at Hollard Investments will acknowledge your complaint in writing and we will send the contact details of the person who will be assigned to finding a resolution for your complaint. 

If you are not satisfied with the response from Hollard Investments, or if your complaint relates to advice provided to you by a financial advisor in respect of your investment, you can write to the Ombudsman.

The Ombud for Financial Services Providers

For complaints relating to the Administrator/ your Financial Advisor

Physical address

  • Sussex Office Park
  • Ground Floor, Block B
  • 473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave
  • Lynnwood
  • 0081

Postal address

  • PO Box 74571
  • Lynnwood Ridge
  • 0040

Contact details

National Financial Ombud Scheme South Africa NPC (the NFO)

For complaints relating to the Hollard Living Annuity, Hollard Guaranteed Endowment and Hollard Linked Endowment

Head Office, Postal Address and JHB Physical Address

  • 110 Oxford Road
  • Houghton Estate
  • Illovo
  • Johannesburg
  • 2198

Cape Town Physical Addess

  • 6th Floor Claremont Central Building
  • 6 Vineyard Road
  • Claremont
  • 7708

Contact details

The Pension Funds Adjudicator

For complaints relating to the Hollard Preservation Plans and Hollard Retirement Annuity Plan

Postal address

  • PO Box 580
  • Menlyn
  • 0063

Contact details

Need to get in touch with us?

Call Hollard Investments on
0860 202 202 or email 

Illustration of a bicycle

Visit our secure online portal to invest now or manage your investments.

Have some questions or looking for further insight?

Send us your details and we will give you a call.

White downward-pointing arrow used to expand the navigation

I would like to talk to someone about

Call Me Back
white arrow pointing right