Hollard
Travel Insurance
International travel insurance for South Africans
Got the wanderlust? Be ready when travel calls
Whether you’re dreaming of glass-bottom boats in Mauritius or the ruins in Rome, travel insurance is the one thing you shouldn’t leave behind. Hollard Travel Insurance helps protect you against unanticipated costs, from medical emergencies and missed connections to annoying delays and lost baggage.
Got the wanderlust? Be ready when travel calls
Whether you’re dreaming of glass-bottom boats in Mauritius or the ruins in Rome, travel insurance is the one thing you shouldn’t leave behind. Hollard Travel Insurance helps protect you against unanticipated costs, from medical emergencies and missed connections to annoying delays and lost baggage.
Why travel insurance is important
Travel connects you to new places and experiences, but it can also bring uncertainty. The right cover helps you stay protected when plans change or the unexpected happens.
Key benefits
- 24/7 support wherever you are: Access a 24-hour contact centre for help finding medical care, arranging transport, or replacing lost travel documents.
- Medical cover when you need it most: Overseas medical cover can help with everything from minor illness to serious injury.
- Financial protection for your trip: Travel insurance may help reimburse certain unexpected costs, including some non-refundable expenses such as flights and accommodation.
Need to get in touch with us?
Call Customer Care on
0861 455 738 or email
travelinsurance@hollard.co.za
or fax 0866 43 44 36
24-hour Medical Assistance and Expense Authorisation:
We use different providers depending on the type of policy you have. Please check your emergency card for the appropriate telephone number to call.
Customer service operating hours
Mon - Fri: 08:00 – 16:30
What your travel insurance can help with
Medical and emergencies
- Overseas medical cover including hospitalisation, evacuation and repatriation.
- Approved pre-existing medical conditions may be covered. Remember to declare them when you get a quote.
- Access to global medical assistance providers and qualified medical centres.
Cancellations and changes
- Cancel for Any Reason (CFAR) available on qualifying policies.
Delays and missed connections
- Late departure of flights or cruises.
- Missed connections due to delays.
Baggage and personal belongings
- Theft, loss or damage to belongings.
- Baggage delay cover.
- Checked-in baggage and named-reason cover depending on policy.
Activities and trip types
- Approved sporting activities.
- Holiday, business, cruise and senior travel.
Choose your cover level
Select the product that best fits your travel needs.
- Hollard Gold – Most comprehensive cover.
- Hollard Orange – Medical-only cover, suitable for Schengen visa requirements.
- Hollard Purple – Standard cover at a lower premium.
- Medi+ – Medical top-up when you already have cover.
- BizMICE – Business travel cover.
- SilverVoyage – Enhanced cover for travellers aged 72–81.
- Inbound – Cover for travellers visiting South Africa.
- Corporate – Cover for employees travelling abroad.
Compare products at a glance
Product | Gold | Orange | Purple | Medi+ | BizMICE | SilverVoyage |
|---|---|---|---|---|---|---|
Age limit | 71 | 71 | 71 | 71 | 71 | 72 - 81 |
Maximum period of travel | 62 days | 80 days | 80 days | 92 days | 28 days | 47 days |
Overseas medical | R100,000,000 | R5,000,000 | R50,000,000 | R50,000,000 | R50,000,000 | R10,000,000 |
Cannot travel | R60,000 | R60,000 | R30,000 | R30,000 | R30,000 | R30,000 |
Baggage | R35,000 | R35,000 | R15,000 | R15,000 | R15,000 | R15,000 |
Gold
Age limit
71
Maximum period of travel
62 days
Overseas medical
R100,000,000
Cannot travel
R60,000
Baggage
R35,000
Orange
Age limit
71
Maximum period of travel
80 days
Overseas medical
R5,000,000
Cannot travel
R60,000
Baggage
R35,000
Purple
Age limit
71
Maximum period of travel
80 days
Overseas medical
R50,000,000
Cannot travel
R30,000
Baggage
R15,000
Medi+
Age limit
71
Maximum period of travel
92 days
Overseas medical
R50,000,000
Cannot travel
R30,000
Baggage
R15,000
BizMICE
Age limit
71
Maximum period of travel
28 days
Overseas medical
R50,000,000
Cannot travel
R30,000
Baggage
R15,000
SilverVoyage
Age limit
72 - 81
Maximum period of travel
47 days
Overseas medical
R10,000,000
Cannot travel
R30,000
Baggage
R15,000
Extra benefits
- Hollard Gold: No excess for medical claims.
- Cancel for Any Reason (CFAR): Effective 15 days after policy issue.
- Policy can be purchased at any time.
- Checked-in baggage cover and baggage cover for named reasons.
- Rental vehicle excess benefit included.
How cover works
- You must be a South African resident.
- Departure date must be your actual departure date.
- Return date is when you land back in South Africa.
- One-way travel and emigration are not covered.
- Children can have their own cover or share cover with an adult (policy rules apply).
- Tell us about your trip, medical history and activities so we can confirm cover.
Travelling to Europe on a Schengen visa
Some travellers must show proof of travel insurance when applying for a Schengen visa. Typical requirements include: Minimum cover of €30,000, cover for illness, accident or death, cover for repatriation and valid for the full Schengen zone and duration of stay. Hollard Orange meets Schengen visa requirements and gives access to a global medical assistance network of qualified professionals and medical centres.
Travelling to Mauritius
Mauritius is one of the most popular international destinations for South African travellers for beach holidays, honeymoons, family trips or short island breaks. While travel is usually smooth, unexpected medical situations, trip disruption or lost baggage can still happen and travel insurance helps you stay prepared so your plans are safe. If you’re planning activities such as snorkelling, scuba diving, catamaran trips, hiking or golf, remember to tell us when you get a quote so we can confirm what is covered for approved activities. If you have any pre-existing medical conditions, declare them so we can guide you to the right level of cover for your trip.
If something goes wrong
Claims
- Submit your claim online or contact us.
- Keep all receipts and documentation.
- Save files in PDF format for upload.
- You will receive confirmation after submission.
Email: travelclaims@hollard.co.za
Telephone: +27 11 351 4531
Helpful travel guidance
Before you travel
- Buy insurance when you book your trip to protect your investment.
- Cancel For Any Reason (CFAR) benefit starts 15 days after policy issue.
Cancellation, delays and missed connections
Keep written airline confirmation for cancellation and delay claims.
Baggage and theft
- Report theft within 24 hours and keep the police report.
- Report baggage damage to airline before leaving airport.
- Keep receipts for delayed baggage essentials.
Pre-existing medical conditions
- You do not need to declare medical conditions when buying a policy. However, it is important that you read the policy wording to understand what is and is not covered.
- Some pre-existing medical conditions and claims related directly or indirectly to those conditions are not covered.
- Common examples of medical conditions that may not be covered include certain heart conditions when you have a combination of chronic illnesses, chronic respiratory diseases (such as COPD), some diabetes-related conditions, organ transplants, recent seizures, and undiagnosed symptoms or pending medical investigations. These are examples only and not a complete list.
- If you are unsure whether your medical condition may affect your cover, please contact us before travelling so we can help you understand the policy wording.
Activities
- We cover many leisure activities and sports, but not every activity is covered. Please read the policy wording to understand what activities are covered and any conditions that apply.
- Common examples of covered activities include skiing on a marked red piste, scuba diving with a buddy diver, bungee jumping, white-water rafting, motorcycle touring, surfing and zip lining. These are examples only and not a complete list.
- Some activities are excluded, including professional sports, competitions, racing, cycling in a competition, manual work, crew duties and activities not listed in the policy wording.
- We also list safety requirements for each approved activity or sport, for example: If you ride a motorcycle or scooter, you must hold a valid licence for the vehicle you are riding.
- Claims arising directly or indirectly from excessive alcohol, drug abuse, or riding under the influence are not covered.
- If you are unsure whether your planned activity is covered, contact us before you travel.
Underwritten by The Hollard Insurance Company Limited (Reg. No. 1952/003004/06), a Licensed Non-Life Insurer and an authorised Financial Services Provider. Further information on benefits, exclusions and limitations can be found at hollard.co.za and hollardtravel.com.
Need to get in touch with us?
Call Customer Care on
0861 455 738 or email
travelinsurance@hollard.co.za
or fax 0866 43 44 36
24-hour Medical Assistance and Expense Authorisation:
We use different providers depending on the type of policy you have. Please check your emergency card for the appropriate telephone number to call.
Customer service operating hours
Mon - Fri: 08:00 – 16:30
Frequently asked
questions
Why do I need travel insurance?
- Travel insurance is not only about reimbursing unexpected costs. It also gives travellers access to emergency support and assistance when something goes wrong away from home.
-
Example: Medical Emergency in Thailand
-
Sarah (*not her real name) travels from Johannesburg to Phuket for a two-week holiday. Three days into her trip, she develops severe abdominal pain and is admitted to hospital with acute appendicitis.
-
Without travel insurance:
-
She could face hospital and specialist costs running into hundreds of thousands of rand.
-
She would need to arrange and pay for treatment herself.
-
If she needed medical evacuation or changes to her travel arrangements, she would have to pay for these herself.
-
-
With travel insurance:
-
Our emergency assistance provider helps her locate an appropriate hospital and confirms whether this is a covered event.
-
Her overseas medical expenses are covered in line with the policy terms, and we place a guarantee of payment with the hospital direct.
-
The assistance team liaises with the hospital and monitors her treatment.
-
Because she is unable to travel on her original flight, we change her flight ticket after she has been discharged from the hospital.
-
-
- In short: A relatively routine medical emergency overseas could result in significant medical and travel costs, but travel insurance provides both financial protection and 24-hour support when help is needed most.
When should I buy travel insurance?
It’s best to buy your travel insurance when you pay for your trip so you can protect your financial investment. Some benefits, such as Cancel for Any Reason (CFAR), only become effective after a waiting period.
What does travel insurance typically cover?
- Medical emergencies: If you become ill or injured overseas, travel insurance can help cover medical expenses, hospitalisation, emergency evacuation, repatriation, and provide access to international medical assistance services.
- Trip cancellations and disruptions: If an insured event causes you to cancel or change your trip, the policy may help with certain non-refundable travel costs such as flights and accommodation, depending on the cover purchased.
- Delays and missed connections: Cover may assist when flights or cruises are delayed or when a delay causes you to miss a connecting journey.
- Lost, stolen or delayed baggage: The policy may provide benefits for baggage loss, theft, damage, or delays, subject to the policy terms.
- Assistance services: Beyond paying claims, Hollard provides access to 24-hour emergency support to help travellers find medical care, arrange transport, replace lost travel documents, and obtain assistance while abroad.
Are pre-existing medical conditions covered?
- Common examples of pre-existing conditions include heart disease, high blood pressure, diabetes, cancer, epilepsy, lung conditions, kidney disease, and any condition for which you have received medical advice, treatment, medication, or investigation before your trip.
- Some conditions are covered, and some are not covered.
- Read the policy wording when you get a quote to make sure there are no surprises if you need to claim.
- If you are unsure whether a condition is considered pre-existing, please contact us before you travel and we'll be happy to guide you.
How do I make a travel insurance claim?
You can submit your claim online or contact us directly. Keep all receipts and supporting documents and obtain written confirmation for delays, medical treatment or baggage issues where possible.
What happens if my flight is delayed or I miss a connection?
If your trip is disrupted, keep written confirmation from the airline explaining the reason and duration of the delay. This documentation is required when submitting a claim.
Is travel insurance required for a Schengen visa?
Yes, many Schengen visa applications require proof of travel insurance that meets specific requirements, including medical cover and repatriation for the duration of your stay in the Schengen zone.
Do I need travel insurance?
Travel insurance is strongly recommended. It helps protect you against unexpected medical expenses, trip disruption, or baggage issues while travelling.
Are activities like scuba diving or boat trips covered?
Holidays in destinations like Bali, Thailand and Mauritius are popular with South Africans. Sporting and leisure activities may be covered, but it’s important to read the policy wording and confirm that the activity you will be doing is listed under the covered sporting activities.
What should I do if my luggage is delayed or lost?
Report the issue to the airline before leaving the airport and request written confirmation. Keep receipts for essential purchases and submit these with your claim if your baggage is delayed.
