M-Sure Life and Non-Life Insurance Policies

Hollard Specialist Insurance Limited (registration number 1966/007612/06) and Hollard Specialist Life Limited (registration number 1994/001332/06) (“Hollard”) is a public company registered as a short-term and life insurer established in 1966 and 1994 respectively. They form part of the Hollard Group, one of South Africa’s largest insurance groups.

Hollard operates as a cell captive insurer, which allows different business partners to operate within separately managed insurance “cells”.

Hollard Specialist Life Limited (registration number 1994/001332/06) (“Hollard”) is a registered South African life insurer established in 1994. It forms part of the Hollard Group, one of South Africa’s largest insurance groups.
 

Hollard operates as a cell captive insurer, which allows different business partners to operate within separately managed insurance “cells”.

A cell captive insurer is an insurance company made up of separate business units (“cells”) that are financially ring-fenced from one another.
 

Importantly:
 

• Your rights as a policyholder are not affected by this structure.
• Your insurer remains fully responsible for all policy obligations and benefits.

The policies will transfer as part of a regulated insurance business transfer between Hollard and Centriq.
 

After regulatory approval:
 

• Centriq will become the new insurer.
• All existing policy terms and conditions will remain unchanged.

Centriq Life Insurance Company Limited (registration number 1943/016409/06) (“Centriq”) is a licensed South African life insurer incorporated in 1943. It forms part of the Santam group of companies, a well-established insurance group in South Africa.
 

Centriq Life Insurance Company Limited is a life cell captive insurer, which allows different business partners to operate within separately managed insurance “cells”.

Hollard and Centriq have agreed that certain life insurance policies will be transferred from Hollard to Centriq.
 

This transfer must be approved by the Prudential Authority in terms of Section 50 of the Insurance Act, 2017.
 

Once approved, Centriq will become the insurer of the affected policies.

The transfer applies only to:
 

• Value-Added Life Insurance Policies currently underwritten by Hollard; and
• Administered by M-Sure Financial Services (Pty) Ltd (registration number: 2002/022941/07) ("M-Sure”).
   

Value-Added Life Insurance Policies underwritten by Hollard and not administered by M-Sure are not affected.

No. Policyholder consent is not required for transfers approved under Section 50 of the Insurance Act.

No.

• Your cover/benefits will remain the same.
• Policy terms and conditions will also remain the same.
• No additional fees or charges will be introduced because of the transfer.

The only change is that Centriq will replace Hollard as the insurer underwriting your policy once approval is granted.
 

All other aspects of your policy remain unchanged.

• Submission of a formal transfer application
• Independent actuarial assessments
• Regulatory review and preliminary approval
• Policyholder notification
• A public inspection and representation period
• Policyholders and interested parties may review documents and raise concerns during this process.

No action is required if you are satisfied with the proposed transfer.

Your policy will automatically transfer once regulatory approval is granted.

If you wish to raise concerns or objections, you may submit representations to the Prudential Authority, Hollard, or Centriq.
 

All representations must be received no later than 16 November 2026.

The relevant transfer documentation will be available for public inspection from:
 

01 October 2026 to 16 November 2026.
 

During this period, interested parties may review documentation and submit representations to the Prudential Authority.

Transfer documents will be available on the following websites:
 

Hollard website

Centriq website

M-Sure Financial Services website
 

Available documents include:
 

• Transfer application forms (excluding annexures)
• Transfer agreement
• Regulatory notices
• All communications notices
• Any other documents as required by the Prudential Authority

Policy Enquiries
M-Sure Financial Services
Telephone: 0860 927 726
Email: transfer@m-sure.co.za

Regulatory Enquiries or Representations
Prudential Authority
Email: SARB-PA@resbank.co.za

Hollard Specialist Insurance Limited (registration number 1966/007612/06) (“Hollard”) is a public company registered as a short-term insurer established in 1966. It forms part of the Hollard Group, one of South Africa’s largest insurance groups.
 

Hollard operates as a cell captive insurer, which allows different business partners to operate within separately managed insurance “cells”.

A cell captive insurer is an insurance company made up of separate business units (“cells”) that are financially ring-fenced from one another.
 

Importantly:
 

• Your rights as a policyholder are not affected by this structure.
• Your insurer remains fully responsible for all policy obligations and benefits.

Centriq Insurance Company Limited (registration number 1998/007558/06) (“Centriq”) is a licensed South African insurer incorporated in 1998. It forms part of the Santam group of companies, a well-established insurance group in South Africa.
 

Centriq Insurance Company Limited is a non-life cell captive insurer, which allows different business partners to operate within separately managed insurance “cells”.

Hollard and Centriq have agreed that certain non-life insurance policies will be transferred from Hollard to Centriq.
 

This transfer must be approved by the Prudential Authority in terms of Section 50 of the Insurance Act, 2017.
 

Once approved, Centriq will become the insurer of the affected policies.

The transfer applies only to:
 

• Value-Added Non-Life Insurance Policies currently underwritten by Hollard; and
• Administered by M-Sure Financial Services (Pty) Ltd (registration number: 2002/022941/07) ("M-Sure”).
   

Value-Added Non-Life Insurance Policies underwritten by Hollard and not administered by M-Sure are not affected.

The policies will be transferred as part of a regulated insurance business transfer between Hollard and Centriq.
 

After regulatory approval:
 

• Centriq will become the new insurer.
• All existing policy terms and conditions will remain unchanged.

No. Policyholder consent is not required for transfers approved under Section 50 of the Insurance Act.

No.

• Your cover/benefits will remain the same.
• Policy terms and conditions will also remain the same.
• No additional fees or charges will be introduced because of the transfer.

The only change is that Centriq will replace Hollard as the insurer underwriting your policy once approval is granted.
 

All other aspects of your policy remain unchanged.

• Submission of a formal transfer application
• Independent actuarial assessments
• Regulatory review and preliminary approval
• Policyholder notification
• A public inspection and representation period
• Policyholders and interested parties may review documents and raise concerns during this process.

No action is required if you are satisfied with the proposed transfer.

Your policy will automatically transfer once regulatory approval is granted.

If you wish to raise concerns or objections, you may submit representations to the Prudential Authority, Hollard, or Centriq.
 

All representations must be received no later than 16 November 2026.

The relevant transfer documentation will be available for public inspection from:01 October 2026 to 16 November 2026.
 

During this period, interested parties may review documentation and submit representations to the Prudential Authority.

Transfer documents will be available on the following websites:
 

• Hollard website
• Centriq website
• M-Sure Financial Services website
   

Available documents include:
 

• Transfer application forms (excluding annexures)
• Transfer agreement
• Regulatory notices
• All communications notices
• Any other documents as required by the Prudential Authority

Policy Enquiries
M-Sure Financial Services
Telephone: 0860 927 726
Email: transfer@m-sure.co.za

Regulatory Enquiries or Representations
Prudential Authority
Email: SARB-PA@resbank.co.za