Choosing the right insurance broker in South Africa is more than just ticking a box; it’s about finding a trusted partner who understands your needs and protects your best interests. Whether you're looking for car insurance, home cover, life insurance or funeral cover, asking the right questions upfront can help you make informed decisions and build a better future.
Here are seven essential questions to ask your broker before committing:
1. Do you have professional indemnity cover?
This type of cover protects you financially if your broker is negligent while handling your insurance matters. It’s a key indicator of professionalism and accountability.
2. Are you licensed to sell this product?
Always ask to see your broker’s credentials. Understanding their qualifications, experience and client base helps ensure you’re getting advice that’s relevant to your life stage and personal circumstances.
3. How will you communicate with me?
Your broker should stay in regular contact, via phone, email or newsletters and proactively recommend updates to your cover based on market shifts or life changes like buying a home or starting a family.
4. What claims service do you offer?
A good broker will manage your claims from start to finish, saving you time and stress. They should also assist with complex claims or disputes with your insurer.
5. Are you available after hours and during weekends?
Emergencies don’t keep office hours. Your broker should be reachable when you need urgent advice, for example, after a car accident or during a crisis.
6. May I speak to some of your current clients?
References from existing clients offer valuable insight into your broker’s reputation and the quality of their advice.
7. How are you compensated for your services?
Typically, brokers are paid by the insurance company underwriting your policy, so you shouldn’t be charged any additional fees.
Partner with Hollard for trusted insurance solutions
At Hollard, we work with a network of experienced insurance brokers who are committed to helping you protect what matters most to you. Whether you're looking for short-term cover, life insurance or funeral policies, our partners are here to guide you every step of the way.
Find a Hollard-approved broker near you to cater to your specific needs.
Disclaimer
This content is for informational purposes only and does not constitute financial advice. Hollard is a licensed financial services provider. For tailored assistance, please consult a Hollard-accredited financial adviser or a licensed financial professional registered with the Financial Sector Conduct Authority (FSCA).
