Hospital Cash Back Plan.

Get paid out so you can cover day-to-day expenses that add up while you’re in hospital.

Do you need to claim? 

1. Tell us about your claim.

Please notify us that you intend to claim within 24 hours of the event. If this isn’t possible, please call us as soon as possible on the below toll-free number.

Contact our claims department:

  • Walk in centre hours:
    • Monday to Friday: 08:00 to 16:30
  • Call centre hours:
    • Monday to Thursday: 08:00 to 17:00
    • Fridays: 08:00 to 16:30

Toll-free number: 0800 252 467

2. Required documents.

You or your beneficiary will need to fill in and send us the required documents listed below:

3. We'll get back to you.

We’ll get back to you as soon as we can. Please note that claims are payable at the end of the period you were hospitalised for or when 30 days benefit is due, whichever is earlier.