Hospital Cash Back Plan

Get paid out so you can cover day-to-day expenses that add up while you’re in the hospital.

Do you need to claim?

1. Tell us about your claim

Please notify us that you intend to claim within 24 hours of the event. If this isn’t possible, please call us as soon as possible on the below toll-free number.

Contact our claims department:

Walk-in centre hours:
- Monday to Friday: 08:00 to 16:30
Call centre hours:
- Monday to Thursday: 08:00 to 17:00
- Fridays: 08:00 to 16:30

Toll-free number: 0800 252 467

Fax: 011 351 3299
Email: lifeclaimsadmin@hollard.co.za

2. Required documents

You or your beneficiary will need to fill in and send us the required documents listed below:

Claims form
General practitioners report
Hospital invoices
A certified copy of your ID
Copy of your payslip

3. We'll get back to you

We’ll get back to you as soon as we can. Please note that claims are payable at the end of the period you were hospitalised for or when 30 days benefit is due, whichever is earlier.