Question 1

What type of cover am I buying?

Accepted Answer

You are buying Funeral Cover that will pay in the unfortunate event that one of the lives covered on the policy passes away.

Question 2

Can I make changes to the Funeral Policy?

Accepted Answer

Yes. You can make changes to the policy such as adding a family member to the policy, increasing/decreasing the amount of cover and choosing a new beneficiary.

Question 3

What is a waiting period?

Accepted Answer

• It is the time that you will have to wait before you can submit a claim on your policy.
• If the death of an insured person occurs within the waiting period, the benefit will not be payable.
• You and your loved ones covered under this policy will be covered for accidental death from the date your first premium is paid.
• For death due to natural causes, there is a waiting period of 6 months (in addition, 6 benefit premiums must have been paid).
• For death due to suicide or self-inflicted injury, there is a waiting period of 12 months (in addition, 12 benefit premiums must have been paid).

Question 4

Will benefit premiums and benefits amounts increase over the years?

Accepted Answer

• If you are below 65, then benefit premiums and benefit amounts will increase automatically on your policy. Please refer to the Terms and Conditions on your policy document.
• These policy increases will stop when you turn 65. For other lives insured on the policy, their benefit premiums and benefit amounts would stop increasing when they turn 65.
• On rare occasions, we might need to review your policy premium. This means that your policy premium will increase outside of, and in addition to, the normal annual increase to benefit premiums and amounts. This happens because of unforeseen circumstances that increase the cost of insuring certain policies. If a review were to happen, you would be given 31 days’ notice before the increase takes effect.

Question 5

What are my options if I can’t afford to pay the increased premium?

Accepted Answer

• To discuss the options available to you regarding the premium change, which may include (but is not limited to) decreasing your cover amount or removing an annual increase: If you have questions or to request a cancellation, please contact our Customer Services Department on the details below. Standard rates apply.
• Call us on 0800 935 465 or email mypolicy@hollard.co.za.

Question 6

Who can take out this Policy and who can be covered under this Policy?

Accepted Answer

• Any person who is between the ages of 18 and 75 years at the start of the policy; and
• All covered persons must be South African citizens with valid South African identity numbers.
• The person who buys the Funeral policy is covered as the policyholder and premium payer.

Question 7

Covered persons (in relation to you) could be:

Accepted Answer

• Spouse/partner (older than 18 years).
• Children.
• Adult child (biological, adopted or step).
• Brother or sister (biological, adopted or step).
• Niece or nephew (child of your brother or sister or child of your partner's brother or sister).
• Aunt or uncle (brother or sister of your parents or brother and sister of your partner's parents).
• Cousin (child of your parent’s brother or sister or the child of your partner’s parents’ brother or sister).
• Grandparent (parent of your parent).

Question 8

How long will the cover last?

Accepted Answer

• The Funeral policy provides cover for the insured persons from the date of commencement of their benefit for the whole of the insured person's life (excluding children), or
• For as long as you pay the premiums, and/or until you pass away.
• A child’s cover will end when they turn 24 (terms and conditions apply).
• A child covered as an Extended Family Member will be covered until they turn 21.

Question 9

Do I have a 'cooling-off' period?

Accepted Answer

• Yes. You may cancel this policy by giving us notice within 31 days from the day you receive the policy documents.
• If we have not paid a benefit or no insured event has yet occurred, we will refund all the total premiums paid, less the deduction of costs for any benefit cover provided.
• You can call us on 0800 935 465 should you wish to cancel your Funeral policy.

Question 10

How long does it take for a claim to be paid?

Accepted Answer

Approved claims are paid within 48 hours on receipt of all supporting documents.