You must be a South African citizen or a permanent resident.
You must be between the ages of 18 and 75.
You must have a bank account.
To register or track a claim for your Hollard Direct Funeral Policy, visit our Self- Service portal:
This allows for transportation of policyholder to the funeral home that’s closer to their place of rest. It also covers all lives insured under the policy.
This provides a R250 airtime voucher at the time when each life insured person passes away. There is no waiting period.
For all your funeral needs and guidance for a smooth transition through the tough times, we also offer telephonic legal advice.
This is only available on the Elite package and it allows you to stop paying your funeral premiums when you reach 65 years old. You can also cover your partner under this benefit.
This pays up to R10 000 for you, as the policyholder, and partner for expenses related to the tombstone unveiling.
It covers up to R2 000 per month and also pays out cash to the beneficiary of your choice for 12 months after you or your partner pass on.
As a policyholder, you’ll receive a lump sum amount of 20% of premiums, after every 5 years, provided your policy has been in place for a continuous period of 5 years at the time the pay-out is due, and all premiums have been received.
Get peace of mind. If the policyholder passes away, everyone on the policy remains covered until the policyholder would have been 65 years old, or until your benefit ends – no premiums needed.
This allows you to skip your December premium payment after the first policy anniversary, so you can live a little more.
Having a car is important, especially during tough times. This gives you a car to assist with burial arrangements for 6 days if you, the policyholder, your partner or children pass away.
You are buying Funeral Cover that will pay in the unfortunate event that one of the lives covered on the policy passes away.
Yes. You can make changes to the policy such as adding a family member to the policy, increasing/decreasing the amount of cover and choosing a new beneficiary.
Approved claims are paid within 48 hours on receipt of all supporting documents.
You refer to the policyholder who is also the main insured person on the policy.
We or Us refers to Hollard.
Please refer to the terms and conditions on your policy document
|Type||Customer Service||Claims Line||
Contact Email - Customer Service
Contact Email - Claims
|Bloed Street||Customer Walk-in Centre||
Shop 003a, Scott’s Corner, Cnr Bloed & Van Der Walt Street, Pretoria CBD
|Bloem Arcade Walk||Customer Walk-in Centre||Customerservice@hollard.co.za||
Shop 20, Arcade Chambers, Cnr West Burger & Elizabeth St, Bloemfontein, Free State
|Langa Junction||Customer Walk-in Centre||Customerservice@hollard.co.za||
Langa Junction, Erf 4330, Brinton Street, Langa, Cape Town, 7100, WC
|Khayalitsha||Customer Walk-in Centre||Customerservice@hollard.co.za||
Shoprite Centre, Walter Sisulu Road, Khayalitsha, 7784
|Adderley||Customer Walk-in Centre||Customerservice@hollard.co.za||DirectFuneral@hollard.co.za||
Shop 16, Town Square, 61 Adderley St, Cape Town, Western Cape
|Customer Walk-in Centre||Customerservice@hollard.co.za||DirectFuneral@hollard.co.za||
6 Long Street, Kimberley, 8300, NC
|Apollo Centre||Customer Walk-in Centre||Customerservice@hollard.co.za||
Office N1001 - N1002, Apollo Centre, 210 Du Toit St, Pretoria, Gauteng
|Tzaneen||Customer Walk-in Centre||DirectFuneral@hollard.co.za||Office 61B61, Boundary Rd, Tzaneen, Limpopo||Google Maps|
|Polokwane||Customer Walk-in Centre||DirectFuneral@hollard.co.za||22 Jorissen St, Polokwane Central, Polokwane, 0700||Google Maps|
|Cape Town||Customer Walk-in Centre||DirectFuneral@hollard.co.za||10 Bella Rosa Street, Bellville||Google Maps|
For claim related queries:
Call: 0860 333 664
Fax: 086 659 0135
Our claims department is available during these hours:
Mon - Fri: 08:00 - 17:00
Or you can walk in and talk to us:
Mon - Thurs: 08:00 - 16:30
Find a walk in centre close to you.
For changes to your policy:
Call: 086 033 3118
Fax: 011 352 3888
Above all else, please take care and be safe.