Funeral Insurance

Overview

Funeral Cover you can afford

A death in the family is traumatic, impacting both your emotions and your finances. Cushion yourself against financial pressure with funeral insurance from Hollard that protects you and your loved ones with a lump sum paid within 48 hours - provided we’ve received all the required documents and your claim is valid. The best part? This is funeral insurance you can actually afford.

Need a Funeral Cover Quote? Use Our Calculator.

Features & Benefits

What Do You Get?

• A funeral plan insurance quote drawn up specially for you and your needs - from R10,000 up to R75,000 of cover an immediate accidental death benefit which covers you as soon as we receive your first premium.
• An immediate accidental death benefit, covering you as soon as we receive your first payment.
• To make sure your cover keeps up with the rising cost of funerals, we’ll increase your funeral cover and payments by 7% every year.
• Anyone can apply for a quote - we accept all South African citizens or legal permanent residents between 18 and 75 years old (certain Ts & Cs apply).
• You won’t need a medical exam in order to get a funeral plan insurance quote from us.
• We pay out fast: all valid funeral policy claims are paid out within 48 hours of receiving all the required documents.
• If the insured person passes away, you'll get three days' free use of an Avis rental vehicle that you can use  to organise the funeral.

A Funeral Insurance Policy to Protect Your Entire Family

• Partner – Add a small amount to your monthly funeral insurance payment and cover your partner and/ or spouse for up to R75,000.
• Children (under the age of 21) – Our Family Funeral Benefit covers a maximum of 5 children, up to R20,000. You can extend your cover for an additional 5 children, paying a separate amount for each extra child.
• Parents and partner's parents (under the age of 75) – For a small extra monthly payment, you can get funeral cover for your parents and partner's parents up to R20,000 each.
• Get your payments back! If you pass away, get all the funeral payments that were paid for your cover over the life of your policy paid out, along with your sum insured. Note that this only applies to the main insured person and their partner, and no payments are paid back on the death of any other insured life, or any riders you may have had. Policy fees and external provider benefit fees are also excluded from this benefit.

Extra Benefits you can add to your Funeral Insurance Policy

Monthly Provider

Cover your family's monthly expenses when you can no longer take care of them.
Our Monthly Provider is an extra benefit that you can add on to your funeral insurance policy. It pays out up to R2000 per month if the insured person passes away, so your family can use these 12 monthly instalments to pay for groceries or any other essential everyday expenses. This benefit and your monthly payment increase by 7% every year.

Memorial Benefit

This benefit pays out up to R10,000 that you can use to cover costs for an unveiling ceremony, after the death of the insured person (or their partner). This benefit increases by 7% every year and your monthly payments do too. Please note that the total of the funeral, monthly provider and memorial benefits cannot exceed R100,000 each for the main insured person and their insured partner.

Life Cover Benefit

Add life cover for you and your partner to your existing funeral insurance policy for just a small extra monthly payment. You’ll get paid out a lump sum of up to R120,000 upon your death or that of your insured partner. This benefit and your monthly payments increase by 7% each year. The minimum age you can add this benefit is 18 and the maximum age is 65.

Personal Accident Benefit

Get covered for up to R100,000 if you die accidentally or become disabled. This rider is also available for your partner or children.

Vehicle Access Benefit

Upgrade your free 3-day rental car from Avis to a different model, or extend the period with our vehicle access benefit. This unique service is provided by our partner Mocking Bull Pty (Ltd) and gives you unlimited mileage and your first full tank of petrol free. Any family member with a valid driver’s license can be the designated driver.

Daily Hospital Benefit

Get paid out up to R750 per day for each full day you’re in hospital
This benefit applies for a maximum of 180 days. You’re paid out from the third day you were in hospital, but you must be in hospital for three or more days in a row.  Your valid claim will be paid once we get all the required documents from you. Please note that this isn't a medical aid or a substitute for a medical aid scheme.

Family Family Funeral Rider

Cover your extended family for an additional payment per family member, as long as the policy holder and main insured person are the same.
Cover your aunt, uncle, niece, nephew, sister, brother, adult children, grandparents or cousins if they pass away and you need to cover funeral costs.

Moneyback Benefit

Get paid out a lump sum of 20% of all the insurance payments you've paid over the past five years! This will only apply if your policy has been in place for a continuous period of 5 years and all 60 payments have been received.

The moneyback benefit applies to all payments and excludes policy fees and external provider benefit fees

Now that’s a whole lot of benefits under one single funeral insurance policy. Contact us to get a funeral cover quote today.

How it works

How to claim

Need to claim?

Follow the simple steps below to get your funeral insurance claim proccessed as quickly as possible.

1. Tell us

Please notify us of your intent to claim within 24 hours of the event. If this isn’t possible, call us as soon as possible on the toll-free number below.

Contact our claims department:

• Walk in centre hours:
• Monday to Friday: 08:00 to 16:30
• Call centre hours:
  • Monday to Thursday: 08:00 to 17:00
  • Fridays: 08:00 to 16:30
• Toll-free number: 0800 252 467
• Fax: 011 351 3003  
• Email: directfuneral@hollard.co.za

2. Required documents

You’ll need to send us all relevant funeral cover documentation in order to process your claim.  

Download the required forms by clicking on the links below.

Natural Death

In the event of a natural death, we need the following documents to process your funeral insurance payout:

• Funeral claim form
• Certified copy of death certificate
• Certified copy of identity document of both the insured and beneficiary
• Certified documentary proof of marriage (if applicable)
• BI1663 - notification of death (obtainable from a doctor or funeral parlour)

Unnatural Death

In the event of an unnatural death, Hollard requires the following documents to process the funeral policy payout:

• Funeral claim form
• Certified copy of death certificate
• Certified copy of identity document of both the insured and beneficiary
• Certified documentary proof of marriage (if applicable)
• BI1663 - notification of death (obtainable from a doctor or funeral parlour)
• Police report
• Road traffic accident report (if applicable)
• Full post-mortem report
• Valid driver’s license (if applicable)

3. Throughout the process, we'll keep you updated on the status of your claim

Customer Support

To make a Funeral Insurance claim

Read our easy to follow steps about how to make a funeral insurance claim.

To update your Funeral policy

If you need to amend or renew your funeral insurance policy, please contact Hollard on the details listed below:
Call us: 0800 111 169
Email: customerservice@hollard.co.za