For Policyholders

Funeral Cover

Claiming on your Funeral Cover policy

  1. Get in touch

Please contact us in one of the following ways:

Toll-free number 0800 935 465 fax number 086 659 0135
or email us at

View your policy

View your policy details, and access your policy schedule at any time.

WhatsApp claims bot 

Submit a funeral claim on our 24/7 WhatsApp channel. 

Click the button below to begin or send a WhatsApp to 087 058 6280 to begin a chat. 

  1. ​​​​​You will need...

 Fill in and send us the required documents listed below: 

  • Claim form.
  • The Notice of Death form (as received from the certifying Doctor).
  • Your funeral policy number and ID number.
  • Funeral parlour details.
  • Banking details.

Hollard shall be entitled to access any medical and hospital records in relation to an insured Person's health and make copies of such records. 

  1. ​​​​​Submit your claim

Send the documentation listed above to us in one of these two ways:

  1. ​​​​​Additional information

Who should submit the claim if the main policy holder has passed away? 

If the main policy holder has passed away, the beneficiary as listed on the policy should be submitting this claim, else a next of kin should submit the claim. Next of Kin can be the spouse, parents, or the children of the deceased.

  1. ​​​​​What happens next

We'll get back to you

We’ll get back to you as soon as we can. Please note we entitled to ask for additional information in order to process your claim. 

How to use the Hollard Customer Portal

Didn't find what you were looking for?
Contact us for more help

Give us a call today on 0800 935 465

email us at

or visit Hollard Customer Care for more contact details.

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Manage your policy

To register or track a claim for your Hollard Direct Funeral Policy, visit our Self-Service Portal. You can also update your policy at any time.