For Funeral Cover Policyholders
Follow our simple steps to claim on your Funeral Cover policy
Need to submit a claim?
Call: 0800 935 465
Email: directfuneral@hollard.co.za
Log in to our secure portal to view policy details, download documents, submit claims, and track claim status.
Claiming on your Funeral Cover policy
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Get in touch
Please contact us in one of the following ways:
- Toll-free number: 0800 935 465
- Email: directfuneral@hollard.co.za
Call centre hours:
Monday to Thursday: 08:00 to 17:00
Fridays: 08:00 to 16:30
WhatsApp claims bot:
Submit a funeral claim on our 24/7 WhatsApp channel. Click the button below to begin or send a WhatsApp to 087 058 6280 to begin a chat.
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Prepare your documents
Complete the required documents listed below:
- Direct Funeral Claims Form - FICA.
- Your funeral policy number and ID number.
- Banking details.
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A copy of the DHA-1663 (notice of death) form.
Hollard shall be entitled to access any medical and hospital records in relation to an insured Person's health and make copies of such records.
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Submit your claim
Send the required documentation listed above to us
- Email us at directfuneral@hollard.co.za.
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Additional information
Who should submit the claim if the main policyholder has passed away?
If the main policyholder has passed away, the beneficiary as listed on the policy should submit this claim, else a next of kin should submit the claim. Next of Kin can be the spouse, parents, or children of the deceased.
Please note:
We are entitled to ask for additional information in order to process your claim.
Need to submit a claim?
Call: 0800 935 465
Email: directfuneral@hollard.co.za
Log in to our secure portal to view policy details, download documents, submit claims, and track claim status.
How to use the Hollard Customer Portal
Policy disclosures
Manage your policy
To register or track a claim for your Hollard Direct Funeral Policy, visit our Self-Service Portal.
You can also update your policy at any time.
Didn't find what you were looking for?
Contact us for more help
Give us a call today on 0800 935 465,
or email us at mypolicy@hollard.co.za,
or visit Hollard Customer Care for more contact details.