Comprehensive Car Insurance

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Overview

The Best Comprehensive Car Cover With No-claim Rewards

Hollard’s comprehensive car insurance covers your car against accidents, fire, theft and other insured events, as well as claims from third parties. But not only that. With our General No-claim reward (NCR) you get 10% of your car insurance premiums back after the first 36 claim-free months, and 20% back after a further 36 months! And, your NCR will remain at 20% for every 36 months thereafter that you remain claim-free. Best of all, certain claims such as repairing rather than replacing your windscreen won’t affect your NCR at all. Find out more about our No-claim reward programme here.

Completely customise your policy with optional add-ons such as car hirescratch and dent covertyre cover, our off-road bundle, our classic car bundle and cover for any accessories you’ve added to your car, such as your shiny mag wheels.  We’re not only about cars – we can also insure your motorbike, trailers & caravans, watercraft as well as off-road vehicles like 4x4s and quad bikes. If it takes you places, we’ll cover it!

Our Comprehensive Car Cover Also Includes: 

  • Cover for your keys and remote control units
  • Transit cover while your car is being transported by sea, road, railway or air
  • Windscreen and glass repairs or replacement
  • Emergency repairs of your car immediately after an accident
  • The clean up or removal of the wreckage 
  • Transportation, towing and storage of your car after an insured event
  • Transfer cover when buying a new car, on the same terms for 72 hours
  • Car modifications for disability

Note that all our car insurance benefits are subject to limits depending on the level of cover you chose.

Car Insurance Policy Document

Please click here to download the latest policy wording document for our Comprehensive Car Insurance

Features & Benefits

Our Optional Car Insurance Benefits

Our innovative add-on car insurance benefits are the talk of the town, letting you personalise your car insurance depending on your lifestyle and hobbies. So whether you’re after insurance to suit your lifestyle as a classic car aficionado or an off-road junkie, we’ve got you covered.

Choose From Optional Car Insurance Benefits Such as:

Other Key Car Insurance Benefits 

If you do not want to cover your car for comprehensive car insurance, we offer other cover types such as:     

Third Party Cover

Cover the cost of damage to someone else’s vehicle or property if you’re involved in an accident. Learn more about our Third Party Insurance

Long-Term Storage Cover 

Cover for when you’re not using your car and it’s stored in a secure place. Learn more about our long-term storage cover  

Limited Cover (Third Party, Fire & Theft)

Cover your car if it’s lost, stolen or damaged because of fire, lightning or theft. You also get third party cover. Learn more about our limited car insurance cover

How it works

How to claim

Need to Make a Car Insurance Claim?

Follow the easy steps below to get your claim handled fast and efficiently. Our contact numbers depend on the kind of car insurance policy you have.

Policy numbers with 10 digits, starting with the number “1”:
  • Direct policyholders: 0860 123 EASY (0860 123 3279)
  • Policyholders via intermediaries (brokers): 0860 321 EASY (0860 321 3279)
Policy numbers with 7 digits, starting with the number “7”:
  • Direct policyholders: 0861 010 203
  • Policyholders via intermediaries (brokers): 0861 010 203

If you have a different policy number, please read your policy documentation for contact details.

Still struggling to get in touch with the right person? Email us at easyclaims@hollard.co.za and one of our claim consultants will call you back.

Accident or Roadside Emergency Assistance:

Need Towing? Very Important!

If your car is insured with us and it needs to be towed, you must always call us to arrange for the towing. If you don’t, you might be charged an unreasonably high towing or storage fee and we might not cover the full cost. There might also be a delay in your claim.  

Accident Emergency Assistance – If your vehicle is involved in an accident and requires towing.
Roadside Emergency Assistance – If your vehicle had a breakdown, a flat tyre, the battery needs a jump-start, you locked your keys inside your car or you ran out of fuel.

Policy numbers with 10 digits, starting with the number “1”. Call the numbers below and follow the voice prompts for emergencies:
  • Direct policyholders: 0860 123 EASY (0860 123 3279)
  • Policyholders via intermediaries (brokers): 0860 321 EASY (0860 321 3279)

Policy numbers with 7 digits, starting with the number “7”. Call 0861 000 911 for emergencies.

Windscreen and Glass Claims:

We will replace or repair accidentally damaged glass in any fitted windows of your car, for example your windscreen, rear window and side window. Please call the numbers under How to contact us and select the “Glass claims” option. We will capture your claim telephonically and send out a service provider to you. 

Other Car Insurance Claims:

1. Tell us of the claim within 30 days

Tell us of the event that you want to claim for as soon as possible (but within 30 days from the insured event).

Please have your policy number or identity number handy. One of our friendly claim consultants will guide you through the process. 

2. Report the event to the Police within 24 hours

You must report an accident, theft or attempted to the police within 24 hours. The police will give you a reference number (case number) which we will need to handle your claim. 

3. Send us the information we ask for

You must send us all the information we ask for as soon as possible. Below is a list of the typical information we need, but we may ask for more depending on the details of your claim.

  • Sketch and description of the incident
  • Photographs taken from the scene (if any were taken)
  • The driver's details
  • Third party details (if another person was involved)
  • The police reference number (accident report or case number)
  • A copy of the statement made to the police
  • A copy of your driver's license - if you do not hold a South African driver's license, we'll require a copy of your valid international / SADC license

4. We will contact you

We will contact your to keep you updated on the progress of your claim. If you want to talk to us at any time, you are welcome to call us the numbers under How to contact us.

Important Things to Remember

You must always ask our permission to have you vehicle repaired, except for emergency repairs. You must never do any of the following:

  • Admit guilt, fault or liability.
  • Offer or negotiate to pay a claim.
  • Accept any offer from another person to pay for any damage that you want to claim for.

Customer Support

Have a question? Need help?

You can contact us on the below contact details if you need to speak to us about anything. This could be general queries, making changes to your policy, claiming, if you have a complaint or if you want to add any of our latest exciting benefits. 

Policy numbers with 10 digits, starting with the number “1”:

  • Direct policyholders: 0860 123 EASY (0860 123 3279)
  • Policyholders via intermediaries (brokers): 0860 321 EASY (0860 321 3279)
  • For emergencies follow the voice prompts

Policy numbers with 7 digits, starting with the number “7”:

  • Direct policyholders: 0861 010 203
  • Policyholders via intermediaries (brokers): 0861 010 203
  • For emergencies: 0861 000 911

If you have a different policy number, please read your policy documentation for contact details.

Still struggling to get in touch with the right person? Email us at:

and one of our agents will call you back.

Got a complaint?

We hope that you never have any reason to complain, but if you do we’ll do our best to work with you and resolve it through the following process:

Step 1: Get in touch with our customer care specialists by emailing easycomplaints@hollard.co.za.

Step 2: If you need to take the issue further, ask to speak to a claims or administration manager to discuss your concerns.

Step 3: If, after speaking to a manager, your complaint is not yet resolved, you can take the matter further by writing to our internal dispute resolution committee. Your concerns will be investigated by a person with full authority to deal with the complaint and we’ll inform you of the outcome within 15 working days of receiving your letter.