Building Insurance

Buildings Insurance for Every Type of Homeowner. Call 0860 000 243 to get a Quote.

Overview

Fully Customisable Buildings Insurance

We know that your home is much more than just bricks and mortar – but it’s still worth making sure that the physical structure is covered. With our fully customisable buildings insurance, we’ll make sure you’re covered should something happen because of an insured event such as, but not limited to:

  • Fire, lightning and explosion
  • Theft
  • Weather, including storm, wind, snow, rain, hail or flood
  • Malicious or accidental damage
  • Water leaking or overflowing from geysers, tanks, pipes or gutters

For these events, your building will be protected against loss or damage up to the value of your building that you told us about. We define a building as any private residential home used for domestic purposes. This includes outbuildings, swimming pools, walls and fences, gates and gate motors – and much more. As an added bonus, our No-claim reward (NCR) programme gives you 100% of your buildings insurance premiums back after every 72 months that you don’t claim on your policy. Note: You’re only eligible for this NCR if you also have comprehensive car cover and home contents cover with us.  Find out more about our No-claim reward programme here

Your Buildings Insurance Also Includes:

  • The cost of employing a security guard to protect the building
  • Replacing lost keys and remote control units, or damage to locks
  • The loss of metered water 
  • Leak detection and repairs
  • Accidental damage to underground public services
  • Cover for any damage or destruction caused by subsidence, landslip or ground heave of the land supporting the building (not related to the moisture content of the soil)
  • Cover for costs charged by an authorised body for extinguishing a fire, to prevent or reduce loss or damage to the building
  • Cover for any rental income you lose because of any insured event, or the cost of having to find alternative accommodation.

So whether you’re a proud first homeowner or a savvy property investor, insuring with us means your buildings will be safe as houses.

Policy Documents

Please click here to download the policy wording document for our Building Insurance 
Get peace of mind today with building insurance that covers you against life’s nasty knocks.

Features & Benefits

Our Building Insurance Features and Benefits

Our innovative buildings insurance extras help you personalise your policy, depending on your needs as either a homeowner or property investor. So whether you’re a busy guest house owner, a green-fingered gardening enthusiast or mad on your home improvement, we’ve got the insurance package you need.  
Choose From Optional Buildings Insurance Benefits Such As: 

We know your home is more than just a home. That’s why we offer customised packages for your buildings insurance, depending on your needs .

How it works

How to claim

How to contact us

Follow the easy steps below to get your claim handled fast and efficiently. Our contact numbers depend on the kind of policy you have.

Policy numbers with 10 digits, starting with the number “1”:

  • Direct policyholders: 0860 123 EASY (0860 123 3279)
  • Policyholders via intermediaries (brokers): 0860 321 EASY (0860 321 3279)
Policy numbers with 7 digits, starting with the number “7”:
  • Direct policyholders: 0861 010 203
  • Policyholders via intermediaries (brokers): 0861 010 203

If you have a different policy number, please read your policy documentation for contact details.

Still struggling to get in touch with the right person? Email us at easyclaims@hollard.co.za and one of our claim consultants will call you back.

Home Emergency Assistance:

Call us for assistance with the following kinds of home emergencies – Plumbing failures, Electrical failures, Glass breakage, Locksmith requirements, Tree fellers and Security guards.

We will also notify the following services of your emergency:

  • South African Police Services (SAPS)
  • Traffic services
  • Fire brigade 
  • Ambulance services
  • Security or any other emergency service provider.
Policy numbers with 10 digits, starting with the number “1”. Call the numbers below and follow the voice prompts for emergencies:
  • Direct policyholders: 0860 123 EASY (0860 123 3279)
  • Policyholders via intermediaries (brokers): 0860 321 EASY (0860 321 3279)

Policy numbers with 7 digits, starting with the number “7”. Call 0861 000 911 for emergencies.

How to claim:

1. Tell us of the claim within 30 days

Tell us of the event that you want to claim for as soon as possible (but within 30 days from the insured event).  

Please have your policy number or identity number handy. One of our friendly claim consultants will guide you through the process. 

2. Report the event to the Police within 24 hours

You must report theft or burglary to the police within 24 hours. The police will give you a reference number (case number) which we will need to handle your claim. 

3. Send us the information we ask for

You must send us all the information we ask for as soon as possible. Below is a list of the typical information we need, but we may ask for more depending on the details of your claim.

  • A description of the damage you are claiming for
  • Photographs taken from the scene (if any were taken)
  • Proof of forcible entry or exit to your home (where necessary)
  • The police reference number (case number)

3. We will contact you

We will contact your to keep you updated on the progress of your claim. If you want to talk to us at any time, you are welcome to call us the numbers under How to contact us.

Customer Support

Have a question? Need help?

You can contact us on the below contact details if you need to speak to us about anything. This could be general queries, making changes to your policy, claiming, if you have a complaint or if you want to add any of our latest exciting benefits.

Policy numbers with 10 digits, starting with the number “1”:

  • Direct policyholders: 0860 123 EASY (0860 123 3279)
  • Policyholders via intermediaries (brokers): 0860 321 EASY (0860 321 3279)
  • For emergencies follow the voice prompts

Policy numbers with 7 digits, starting with the number “7”:

  • Direct policyholders: 0861 010 203
  • Policyholders via intermediaries (brokers): 0861 010 203
  • For emergencies: 0861 000 911

If you have a different policy number, please read your policy documentation for contact details.

Still struggling to get in touch with the right person? Email us at:

and one of our agents will call you back.

Got a complaint?

We hope that you never have any reason to complain, but if you do we’ll do our best to work with you and resolve it through the following process:

Step 1: Get in touch with our customer care specialists by emailing easycomplaints@hollard.co.za.

Step 2: If you need to take the issue further, ask to speak to a claims or administration manager to discuss your concerns.

Step 3: If, after speaking to a manager, your complaint is not yet resolved, you can take the matter further by writing to our internal dispute resolution committee. Your concerns will be investigated by a person with full authority to deal with the complaint and we’ll inform you of the outcome within 15 working days of receiving your letter.