For Policyholders

Please contact us in one of the following ways:

Phone 0800 935 465
or email us at mypolicy@hollard.co.za
 

Call centre hours:

Monday to Thursday: 08:00 to 17:00
Fridays: 08:00 to 16:30

You're entitled to legal advice from us, provided you've made your monthly legal insurance payment. 

There is three (3) months waiting period for a claim to be paid. Remember that not all matters will need to be referred to an external lawyer or will require a formal claim. 

The Hollard internal Legal Team will try to resolve your matter before referring your matter to an attorney and if a matter is referred, an excess equal to 3 months payment is payable. 

Hollard Legal pays claims following a schedule of tariffs and if you choose your lawyer and they charge more than the tariff, you'll be liable for the difference. 

Send the documentation listed above to us in one of these two ways:

Fax number 0861 666 479 or email us at mypolicy@hollard.co.za

Send us all the required documents :

You'll need to submit all the requested claims documents and supporting documents to us. To help you, a dedicated claims specialist will guide you through the process, letting you know of any excess payments that are payable.