Once your Vet has treated your pet, simply send in a Hollard Pet Insurance claim form along with your Vet's detailed account and proof of payment. Hollard Pet Insurance then calculates the benefit and pays you directly. It's as simple as that. Note: Benefits are paid according to the Hollard Pet Insurance Tariff Rate, an internal tariff of fees which is based on the usual and customary veterinary charges and is reviewed annually.
Yes, you can use any veterinarian who is licensed to practice in South Africa.
A physical or bodily injury that happens accidentally to your pet as a result of external, violent and visible means, for example, a broken bone, snake bite, or dog/catfight.
An Illness means an unexpected sickness or disease, or any change to your pet's normal healthy state that is not caused by injury to your pet. Examples include an upset stomach, skin conditions or an ear infection.
Yes - we recommend and encourage responsible pet ownership. Preventative treatment includes sterilising your pet, annual vaccination and deworming. You'll get benefits for these services if you choose the Routine Care Cover option as an add-on to your policy.
Yes, it does. A permanent form of identification such as a microchip or tattoo acts as your pet's Medical Aid Card, which allows you to go to any Vet countrywide for treatment.
You have a 14-day money-back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period, you'll need to give us one calendar month's written notice to cancel.
For Accident and Illness claims, you'll be reimbursed according to the Hollard Pet Insurance Tariff rate, less the applicable excess. There is no excess deductible on Routine Care claims.