How To Claim - Life Cover Up to R200K.

We've made the process simple and quick.

Follow the steps below to get you life cover claim processed as fast as possible.

Step 1 - Tell us.

Please notify Hollard within 24 hours of the insured person’s death.

Contact our claims department:

  • Walk in centre hours: Monday to Friday: 08:00 to 16:30 
  • Call centre hours:
    • Monday to Thursday: 08:00 to 17:00
    • Fridays: 08:00 to 16:30
  • Toll-free number: 0800 252 467
  • Fax: 011 351 3003
  • Email:

Step 2 - Required documents.

You’ll need to send in a few pieces of paperwork (see list below). If you have a question about these, please call us on 0800 252 467 so we can help.

Download the necessary Hollard forms by clicking on the links in the lists below.

Documentation needed for a life insurance claim:

Additional paperwork needed in the case of unnatural death:

  • Police report
  • A valid driver's license, where applicable
  • A full post-mortem report

Step 3 - Throughout the process, we'll keep you updated on the status of your claim.