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Please note that our self-servicing options are currently offline. We are working around the clock to get this resolved in an effort to keep our customers at the centre of everything we do.
Our teams are standing by to assist you, please contact them on:
Hollard Direct Funeral:
Claim related queries: Email Directfuneral@hollard.co.za
Customer service: Call 0860 333 118 or Email Customerservice@hollard.co.za
Edgars Funeral:
Claim related queries: Email lifeclaimsadmin@hollard.co.za
Customer service: Call 086 011 1343 or Email hpsadmin@hollard.co.za
Hollard shall be entitled to access any medical and hospital records in relation to an insured Person's health and make copies of such records.
If the main policy holder has passed away, the beneficiary as listed on the policy should be submitting this claim, else a next of kin should submit the claim. Next of Kin can be the spouse, parents or the children of the deceased.
We’ll get back to you as soon as we can. Please note we entitled to ask for additional information in order to process your claim.