Hospital Cash Back Plan

Cover for day-to-day expenses while you’re in hospital.


Cover for day-to-day expenses while you're in hospital 

We’re currently servicing only existing Day Aid Cash Back Plan customers, so we’re not selling this product to anyone new.

Have questions? Call us on the following numbers:

General policy information and queries: 0800 11 11 69 
Claim assistance: 0800 252 467 

  • Our lines are open from Monday to Thursday between 8am and 5pm and Friday between 8am and 4:30pm for general policy information and queries
  • The claims office hours are from Monday to Thursday between 8am and 5pm and Friday between 8am – 4.30pm

 Alternatively find out more about how to claim. 

Features & Benefits

How it works

How to claim

Do you need to claim? 

1. Notify us 

Please notify us of your intent to claim within 24-hours of the event. If this isn’t possible, please call us as soon as possible on the below toll-free number.

Contact our claims department:
  • Monday to Friday 
  • Walk in centre hours: 08:00 to 16:30 
  • Call centre hours: 8:00 to 17:00 - Monday to Thursday and 
  • Fridays - : 8:00 to 16:30
Toll-free number: 0800 252 467

2. Required documents

You or your beneficiary will need to fill in and send us the required documents listed below:

3. We'll get back to you

We’ll get back to you – please note that claims are payable at the end of the period of hospitalisation or when 30 days benefit is due, whichever is earlier.

Customer Support

To make a Hospital Cash Back Plan claim

Read our easy to follow steps about how to make a Hospital Cash Back Plan claim.

To update your Hospital Cash Back Plan policy

If you need to amend or renew your policy, please contact Hollard on the details listed below:
Call us: 0800 864 716
Fax: 011 351 3003