How To Claim - MotorXtender

Follow the easy steps below to get your claim fast and efficiently

Step 1 - Speak to us

Please have your policy number or identity number handy when you call. One of our friendly claim consultants will guide you through the process. 

To claim or to use roadside assistance contact us on 0860 123 3279 (EASY)

For Breakdown (Main cover) claims: Tell us as soon as possible, no later than 5 days from the date of the incident.

For ServiceXtender benefit claims: You must call us before you take your car for a service.

Step 2 – Only use our approved workshops

When you call us, we will tell you what to do and where to take your car. You must make sure that you call us before you have your car repaired or serviced and that you only use a workshop that has been approved by us. You can check the list of approved workshops on our handy workshop finder, or you can call us to check if the workshop you want to use is on our list.

Step 3 - Send us the information we ask for

You must send us all the information we ask for as soon as possible. Below is a list of the typical information we need, but we may ask for more depending on the details of your claim.

Breakdown (Main cover) claims: 

After your car has been assessed by our workshop or our assessor, we will need the following information:

  • A description of the failure
  • The mileage of your car at the time of the failure
  • Copies of your car’s full-service history
  • A report from the workshop explaining why the repairs are needed
  •  A copy of the quote for the repairs

 ServiceXtender benefit claims:  

After your car has been serviced, we will need an invoice from the workshop showing the following information:

  • Your policy number or claim number
  • Make, model and registration number of your car
  • Mileage of your car at the time of the service
  • Detailed information about the service that was done

Step 4 - We will contact you

We will contact you to keep you updated on the progress of your claim. If you want to talk to us at any time, you are welcome to call us on 0860 123 3279.

Find a workshop.

You may only use one of our approved workshops.