How To Claim - Lite Car Cover.

Making a claim is as easy as 1 2 3.

Step 1 - Speak to us

Please have your policy number or identity number handy. One of our friendly claim consultants will guide you through the process. 0860 123 3279

You need to inform us within 30 days of the incident.

Step 2 - Complete the online claims form

Complete our online form claim notification here

Step 3 - Report the event to the Police within 24 hours

You must report an accident, theft or attempted to the police within 24 hours. The police will give you a reference number (case number) which we will need to handle your claim.

Step 4 - Send us the information we ask for

You must send us all the information we ask for as soon as possible. Below is a list of the typical information we need, but we may ask for more depending on the details of your claim.

  • Sketch and description of the incident
  • Photographs taken from the scene (if any were taken)
  • The driver's details
  • Third party details (if another person was involved)
  • The police reference number (accident report or case number)
  • A copy of the statement made to the police
  • A copy of your driver's license - if you do not hold a South African driver's license, we'll require a copy of your valid international/SADC license

You must send us all the information we ask for as soon as possible. Below is a list of the typical information we need, but we may ask for more depending on the details of your claim.

Step 5 - We will contact you

We will contact you to keep you updated on the progress of your claim. If you want to talk to us at any time, you are welcome to call us the numbers under How to contact us.

Accident or Roadside Emergency Assistance:

Towing

Insured with us? Please call to arrange, otherwise you could be charged high costs which we don't cover

Accident Emergency Assistance

If your vehicle is involved in an accident and requires towing.

Roadside Emergency Assistance

If your vehicle had a breakdown, a flat tyre, the battery needs a jump-start, you locked your keys inside your car or you ran out of fuel.

Windscreen and Glass Claims:

We will replace or repair accidentally damaged glass in any fitted window of your car, for example your windscreen, rear window and side window. Please call the numbers under How to contact us and select the “Glass claims” option. We will capture your claim telephonically and send out a service provider to you.