Car Hire Insurance Benefit

Overview

Our car hire insurance benefit gives you the use of a rental car in the event that your car was stolen or damaged – so you won’t be stranded without any wheels. You can also choose your car hire group and duration, depending on your needs and car hire insurance budget.

You’re allowed an unlimited number of kilometres and your cover includes airport surcharge for rentals from an airport, tourism levies and delivery or collections up to 25 kilometres from the nearest car hire company that we’re contracted with.

Don’t get stranded when your wheels let you down – choose our car rental insurance benefit for complete peace of mind.

 

Features & Benefits

How it works

How to claim

Customer Support

Have a question? Need help?

You can contact us on the below contact details if you need to speak to us about anything. This could be general queries, making changes to your policy, claiming, if you have a complaint, or if you want to add any of our latest exciting benefits.

Policy numbers with 10 digits, starting with the number “1”:

  • Direct policyholders: 0860 123 EASY (0860 123 3279)
  • Policyholders via intermediaries (brokers): 0860 321 EASY (0860 321 3279)
  • For emergencies follow the voice prompts 

Policy numbers with 7 digits, starting with the number “7”:

  • Direct policyholders: 0861 010 203
  • Policyholders via intermediaries (brokers): 0861 010 203
  • For emergencies: 0861 000 911

If you have a different policy number, please read your policy documentation for contact details.

Still struggling to get in touch with the right person? Email us at:

and one of our agents will call you back.

Got a complaint?

We hope that you never have any reason to complain, but if you do we’ll do our best to work with you and resolve it through the following process:

Step 1: Get in touch with our customer care specialists by emailing easycomplaints@hollard.co.za.

Step 2: If you need to take the issue further, ask to speak to a claims or administration manager to discuss your concerns.

Step 3: If, after speaking to a manager, your complaint is not yet resolved, you can take the matter further by writing to our internal dispute resolution committee. Your concerns will be investigated by a person with full authority to deal with the complaint and we’ll inform you of the outcome within 15 working days of receiving your letter.

To get a Car Insurance quote

You can get a quote by making use of the “call me back” or “get a quick quote” options on this webpage, or you can call us on 0860 000 240.