Home Contents Insurance

Peace of mind for your important stuff. Call 0860 000 243 to get a Quote today.

Overview

Comprehensive home contents insurance that protects the things you love

Your household possessions are much more than just things – they’re part of who you are and they make your life unique. That’s why if something happens to them, it’s not only highly inconvenient, but very unsettling too. With Hollard’s comprehensive home contents insurance, we’ll cover you if you need to replace or repair your household possessions because they’re lost, stolen or damaged. This includes coverage for loss or damage caused by insurance events such as fire, lightning, storms, earthquakes and other specific events. Our comprehensive home contents insurance also insures valuable things while they are inside your home such as your laptop, watch and jewellery.

The best part? Our No-claim reward (NCR) programme gives you 10% of your home contents premiums back after every 24 months that you don’t claim on your policy. Find out more about our No-claim reward programme here

Our comprehensive home contents insurance also include: 

  • Damage to electrical equipment because of power surges
  • Cover for loss or damage of personal items belonging to guests or full-time employees
  • Cover for your belongings while they’re in transit to or from your home, or while they’re temporarily removed from your home
  • The cost of professional counselling to cope with trauma after an insured event
  • The cost of a security guard to protect your home after an insured even
  • Paying for food that has gone off in your fridge or freezer because of a mechanical or electrical failure in your home.
  • Replacing the clothes stolen off your washing line at your home, even if there was no forcible or violent entry.
  • Paying for items bought as gifts for someone else that are stolen or damaged while being kept in your home.

Insuring your home contents isn’t just about replacing the items that belong to you – it’s also about minimising the inconvenience that comes along with a loss, theft or accident.

Policy Documents

Please click here to download the policy wording document for Home Contents Insurance

Get peace of mind today with home contents insurance that takes care of your important stuff.

 

Features & Benefits

Our optional home contents insurance benefits

Having comprehensive home contents insurance is all good and well but what if you experience theft or have an accident with consequences you hadn’t thought of? Our optional benefits cover you if you’re doing renovations, if you use your home as a guest house or home office, or if you want to cover garden and outdoor equipment specifically, among other things. 

  • Accidental damage to TVs and glass in your home.
  • Home business bundle to protect your office equipment and stock if you work from home.
  • Guesthouse bundle to insure property of paying guests and damage to your guest house.
  • Home improvement bundle to cover theft and damage to equipment being used in renovating your home.
  • Garden and outdoor bundle that covers garden equipment and furniture, playground equipment and more. 

How it works

How to claim

How to contact us

Follow the easy steps below to get your claim handled fast and efficiently. Our contact numbers depend on the kind of policy you have.

Policy numbers with 10 digits, starting with the number “1”:

  • Direct policyholders: 0860 123 EASY (0860 123 3279)
  • Policyholders via intermediaries (brokers): 0860 321 EASY (0860 321 3279)
Policy numbers with 7 digits, starting with the number “7”:
  • Direct policyholders: 0861 010 203
  • Policyholders via intermediaries (brokers): 0861 010 203

If you have a different policy number, please read your policy documentation for contact details.

Still struggling to get in touch with the right person? Email us at easyclaims@hollard.co.za and one of our claim consultants will call you back.

Home Emergency Assistance:

Call us for assistance with the following kinds of home emergencies – Plumbing failures, Electrical failures, Glass breakage, Locksmith requirements, Tree fellers and Security guards.

We will also notify the following services of your emergency:

  • South African Police Services (SAPS)
  • Traffic services
  • Fire brigade 
  • Ambulance services
  • Security or any other emergency service provider.
Policy numbers with 10 digits, starting with the number “1”. Call the numbers below and follow the voice prompts for emergencies:
  • Direct policyholders: 0860 123 EASY (0860 123 3279)
  • Policyholders via intermediaries (brokers): 0860 321 EASY (0860 321 3279)

Policy numbers with 7 digits, starting with the number “7”. Call 0861 000 911 for emergencies.

How to claim:

1. Tell us of the claim within 30 days

Tell us of the event that you want to claim for as soon as possible (but within 30 days from the insured event).  

Please have your policy number or identity number handy. One of our friendly claim consultants will guide you through the process. 

2. Report the event to the Police within 24 hours

You must report theft or burglary to the police within 24 hours. The police will give you a reference number (case number) which we will need to handle your claim. 

3. Send us the information we ask for

You must send us all the information we ask for as soon as possible. Below is a list of the typical information we need, but we may ask for more depending on the details of your claim.

  • A description of the damage you are claiming for
  • Photographs taken from the scene (if any were taken)
  • Proof of forcible entry or exit to your home (where necessary)
  • The police reference number (case number)

3. We will contact you

We will contact your to keep you updated on the progress of your claim. If you want to talk to us at any time, you are welcome to call us the numbers under How to contact us.

Customer Support

Have a question? Need help?

You can contact us on the below contact details if you need to speak to us about anything. This could be general queries, making changes to your policy, claiming, if you have a complaint or if you want to add any of our latest exciting benefits.

Policy numbers with 10 digits, starting with the number “1”:

  • Direct policyholders: 0860 123 EASY (0860 123 3279)
  • Policyholders via intermediaries (brokers): 0860 321 EASY (0860 321 3279)
  • For emergencies follow the voice prompts

Policy numbers with 7 digits, starting with the number “7”:

  • Direct policyholders: 0861 010 203
  • Policyholders via intermediaries (brokers): 0861 010 203
  • For emergencies: 0861 000 911

If you have a different policy number, please read your policy documentation for contact details.

Still struggling to get in touch with the right person? Email us at:

and one of our agents will call you back.

Got a complaint?

We hope that you never have any reason to complain, but if you do we’ll do our best to work with you and resolve it through the following process:

Step 1: Get in touch with our customer care specialists by emailing easycomplaints@hollard.co.za.

Step 2: If you need to take the issue further, ask to speak to a claims or administration manager to discuss your concerns.

Step 3: If, after speaking to a manager, your complaint is not yet resolved, you can take the matter further by writing to our internal dispute resolution committee. Your concerns will be investigated by a person with full authority to deal with the complaint and we’ll inform you of the outcome within 15 working days of receiving your letter.