Hospital Cash Back Plan
Features and benefits of Hospital Cash Back Plan
Takes care of household expenses should you find yourself in hospital.
DAY-AID provides you with a lump sum for each day you’re hospitalised, provided you are in hospital for 3 consecutive days or more. It’s the ideal way to take care of household expenses whilst you recover.
Not only does DAY-AID alleviate the stress of returning home and having to face bills, it also offers the following additional benefits:
Daily Hospital Benefit
The Daily Hospital Benefit will pay the Daily Hospital Benefit amount (Sum Assured) from day 1 onwards for each full day (i.e. 24-hour period) of hospitalisation, provided that the Insured Person is hospitalised for more than 3 consecutive days as a resident in-patient
Compulsory additional benefits are:
• Money-back Benefit
• Accidental Death Benefit
• Accidental Disability Benefit
• Public Transport Accident Benefit
Money-back Benefit
The Policyholder will receive a lump sum amount of up to 20% of premiums received, after every 5 years, provided that their policy has been in place for a continuous period of 5 years at the time the payout is due and all 60 premiums have been received.
Accidental Death Benefit
This benefit pays a lumpsum of R50 000 in the event of the accidental death before age 75 of the Main Insured and/or if applicable the Main Insured’s Partner
Accidental Disability Benefit
This benefit pays a lumpsum of R50 000 in the event of accidental disability before age 65.
Public Transport Accident Benefit
An additional amount of R10 000 will be paid if the Insured Person dies or becomes disabled as the result of an accident while travelling as a fare paying passenger on public transport
DAY-AID Hospital Cash Back Plan is not a Medical Aid
DAY-AID is designed to help you and your family with everyday expenses during your hospitalisation. It doesn’t pay medical expenses as it is not a medical aid, nor is it a substitute for one.
Key Benefits
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Disclaimer: Please note that the premium presented above is an illustrative, and not a binding offer. The illustrative premium presented above is for an individual policy. Additional costs and policy fees are excluded and the premium is subject to change on an annual basis.
Freqently Asked Questions
Understand DAY-AID Hospital Cash Back Plan with these FAQs.
A:
Hollard will not pay a benefit if the claim results directly or indirectly from an insured person:
- driving while drunk;
- refusing or failing to look for or not complying with medical treatment;
- using drugs without a prescription or for the treatment of an addiction;
- engaging in terrorist activities;
- working for the army, navy, police or correctional services;
- providing security or protection services;
- taking part in any hazardous activities or professional sports;
- being involved in a labour disturbance, riot, strike or lock-out;
- being involved in an accident before the start of cover, where the accident resulted in the death or disability of the insured person;
- being hospitalised before the start of cover or being hospitalisation from an accident that occurred before the start of cover;
- being hospitalised for obesity, cosmetic or plastic surgery, mental illness, mental disorders, stress, infertility, artificial insemination, routine examination, routine tests or self-admission;
- being hospitalised for the treatment or investigation of pain and pain related conditions;
- being hospitalised for pregnancy or complications in the first 7 months of pregnancy;
- being hospitalised in a Hospital outside of the country (unless hospitalisation is due to a Medical Emergency);
- intentionally injuring or killing themselves;
- committing a criminal act;
- being outside the country for more than 3 months.
Hollard will also not pay a benefit if:
- you or the person claiming a benefit not being honest about the information we ask;
- a claim is the result of any criminal acts committed by you or an insured person;
- a claim results from the use of nuclear, biological, chemical or explosive weapons.
A:
The Day-Aid Plan is a hospital cover designed to help remove the stress and financial pressure of being in hospital. The DAY-AID plan will assure that if you or any member of your immediate family were hospitalized due to an accident or illness, you would receive a pay-out of up to R5,000 a day for up to 180 days which, for a single incident, could be as much as R900,000.
The Daily Hospital Benefit will pay the Sum Assured from day 1 for each full day (i.e. 24-hour period) of hospitalization, provided that the person who is insured is hospitalized for more than 3 consecutive days as a resident in-patient. You can claim after you have been discharged or spent 30 days in hospital.
A:
The DAY-AID hospital cash back plan has a great money back benefit, which means that you will receive up to 20% of the premiums paid back after every 5 years provided your policy has been active continuously for the 5 years when the benefit is payable and Hollard received all 60 premiums. The money back benefit applies to premiums paid but we do not pay back the portion on the policy fees.
The plan also includes a Accidental Death Benefit and an Accidental Disability Benefit, which pays a once off amount of R50,000 in the event of accidental death before age 75 or accidental disability before age 65 of the Main Insured and/or Partner. The Public Transport Accident Benefit pays an additional amount of R10 000 if the Insured Person dies or becomes disabled as the result of an accident while travelling as a fare paying passenger on public transport
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Hollard will not pay a benefit if the claim results directly or indirectly from an insured person being hospitalised in a Hospital outside of the country (unless hospitalisation is due to a Medical Emergency)
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Should you miss any premium payment, Hollard Life may debit your bank account at a later date when sufficient funds are available in your account or debit your account twice the following month to keep your policy up-to-date. Should you miss 2 consecutive premiums your policy will lapse.
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There is no waiting period for these benefits and cover is immediate after paying the first premium.
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You do not need to have any medical tests as a pre-qualifying condition, but there are waiting periods that will apply and these are explained in the table below.
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The waiting periods are as follows:
| Cause of Claim | Waiting Period |
|---|---|
| Illness (natural causes) | 6 months |
| Pregnancy | 12 months |
| Pre-existing conditions (including HIV) | 24 months |
A:
You can be admitted to any hospital (as defined in the policy wording) whether it?s a private or government hospital, we will pay you, not the hospital or doctor.
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You can claim as long as you are hospitalised for at least 3 days. Claims are payable at the end of the period of hospitalisation (i.e. on discharge) or when 30 (thirty) days benefit is due, whichever is earlier. Each insured person is covered for a maximum of 180 (one hundred and eighty) days of hospitalisation in total after which their cover ceases to exist.
A:
The Daily Hospital Benefit will pay the Sum Assured from day 1 for each full day (i.e. 24-hour period) of hospitalization, provided that the person who is insured is hospitalized for more than 3 consecutive days as a resident in-patient. You can claim after you have been discharged or spent 30 days in hospital
A:
With the DAY-AID money back benefit, you receive up to 20% of the premiums paid back after every 5 years provided your policy has been active continuously for the 5 years when the benefit is payable and Hollard received all 60 premiums . The money back benefit applies to premiums paid but we do not pay back the portion on the policy fees
A:
You need to be a South African citizen or legal permanent resident.
You also need to have a South African bank account.
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The plan can also cover your partner/spouse and a maximum of 4 children.
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This plan is not a medical aid as it DOES NOT provide similar cover and is not a substitute for medical aid membership.
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Day Aid will pay you an agreed amount for every day that you are in Hospital. This amount accumulates and will be paid to you as a lump sum after your discharge, or after 30 days – provided, of course, we’ve received all valid documentation.
This money is yours to spend on whatever you need - like rent, electricity, transport, groceries and other living expenses.
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Disclaimer: Please note that the premium presented above is an illustrative, and not a binding offer. The illustrative premium presented above is for an individual policy. Additional costs and policy fees are excluded and the premium is subject to change on an annual basis.
How to claim on DAY-AID Hospital Cash Back
Follow the easy steps below to get your claim fast and efficiently.
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1 Notify us
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Please notify us of your intent to claim within 24-hours of the event. If this isn’t possible, please call us as soon as possible on the below toll-free number.
Contact our claims department:
Monday to Friday
Walk in centre hours: 08:00 to 16:30
Call centre hours: 8:00 to 17:00 - Monday to Thursday and
Fridays - : 8:00 to 16:30
Toll-free number: 0800 252 467
Fax: 011 351 3003
Email: lifeclaimsadmin@hollard.co.za
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Please notify us of your intent to claim within 24-hours of the event. If this isn’t possible, please call us as soon as possible on the below toll-free number.
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2 Required documents
- You or your beneficiary will need to fill in and send us the required documents listed below:
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- Claims form
- Hospital invoices
- A certified copy of your ID
- General practitioners report
- Certificate of medical attendant (CMA) if policy is less than 24 months
- Copy of your payslip
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3 We'll get back to you
- We’ll get back to you – please note that claims are payable at the end of the period of hospitalisation or when 30 days benefit is due, whichever is earlier.
Customer support for Hospital Cash Back Plan
Contact us to get more information on Hospital Cash Back, to update your existing policy or to make a claim.
To make a Hospital Cash Back Plan claim
Read our easy to follow steps about how to make a Hospital Cash Back Plan claim.
To update your Hospital Cash Back Plan policy
If you need to amend or renew your policy, please contact Hollard on the details listed below:
Email
Call us
0800 864 716
Fax
011 351 3003
To get a Hospital Cash Back Plan quote
There are many ways to get a quote at Hollard:
Call us
0800 864 717